Shipping Info

ONCE I PLACE AN ORDER, WHEN WILL IT SHIP?

  • Please allow 3 - 7 business days of processing and production time for your order to ship out. 

 

WHAT ARE THE AVERAGE SHIPPING TIMES?

  • U.S orders will be shipped via USPS.
  • The average transit times to the United States: 5 - 20 Business days.

However, there are circumstances that are out of control that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?

  • We provide tracking for every order.
  • Tracking will be available once your product has shipped.
  • Each individual product may be shipped from different fulfillment centers across the globe.

When you receive your tracking number, if you need help tracking your order you can go here

 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email shop@uniqueurbancharm.com. All you need to do is send us an email with the subject line "CANCEL".

 

INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@uniqueurbancharm.com. If the address is wrong, we can correct this within 24 hours.

 

ITEM ARRIVED DAMAGED

Despite the care put into the packing process, our customers report occasional times when items arrive damaged due to mail service mistreatment.

 

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE SOME QUESTIONS AND NEED SOME HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.